Contact Us
Email info@avachatech.net for technical help, questions, feedback, or feature suggestions.
When reporting a problem, please include:
- A brief description of what happened;
- Your iPhone or iPad model;
- Your iOS or iPadOS version;
- Your Shape Rooms app version; and
- Steps that consistently reproduce the problem.
Please do not include passwords, payment details, or other sensitive information.
Basic Troubleshooting
- Confirm that you have the latest version from the App Store.
- Close and reopen Shape Rooms.
- Restart your device.
- If the issue continues, email us using the address above.
Restore the Full Game
If you previously unlocked the full game with the same Apple Account, open the purchase screen in Shape Rooms and select Restore Purchase. Confirm that the device is signed in to the Apple Account used for the original purchase and has an internet connection.
Apple processes purchases and refunds. For billing or refund requests, use Apple’s purchase support options. AvachaTech does not receive your full payment-card information.
Local Progress and Statistics
Shape Rooms saves the active game and lifetime statistics locally on the device. Deleting the app may remove that data. Statistics can also be reset from within the app.
Policies
Review the Shape Rooms Privacy Policy and Shape Rooms Terms and Conditions.